What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have paid

    Asked by belleaire on June 08, 2017 at 11:23 AM

    I have paid my upgrade fee and it is not updating, there is now a backup in forms coming in

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    JotForm Support

    Answered by Aury on June 08, 2017 at 12:50 PM


    Our system shows this account has a Bronze plan. There are six built forms and 5,265 total stored submissions.

    I hope this information helps.

    Let us know if we can further assist you.