What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get the form to create a total for the order?

    Asked by Cathey on June 08, 2017 at 11:27 AM

    How can I get my form to give the customer a total for their order?  When I hit Submit it just says Thank you. Your order has been received.  I would like the customer to have a total of what's being charged on their credit/debit card.  Can you add that on there for me or tell me how to do it please?

    Page URL:
    https://form.jotform.us/71457052257153

  • Profile Image
    JotForm Support

    Answered by Kiran on June 08, 2017 at 01:13 PM

    I understand that you want to display the total amount in the Thank you page. You may edit the Thank you page from the settings tab.

    Please refer to the guide below that can help you with setting the Thank you page.

    https://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    As I check your JotForm, I notice that you are having plain text fields to collect credit card information which is violating our terms. Please be noted that t is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.  Please remove the guilty fields on the form immediately to avoid any suspensions on your account.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by Cathey on June 08, 2017 at 02:43 PM
    Can you please dumb it down for me? I followed the directions and it still didn't work. Can you send me step by step directions please? Sorry for all the trouble.
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on June 08, 2017 at 03:59 PM

    I have checked your JotForm and see that there is no total field available. I am not sure if you have removed it. However, please add a new Form calculation widget to the form to calculate the total and add the fields to be totaled. Please refer to the guides below that can help you with performing calculations on the form.

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    Please give it a try and let us know if you need any further assistance. We will be happy to assist you further.