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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Photo widget is no longer working

    Asked by restoringhearts1 on June 08, 2017 at 01:03 PM

    See my bookkeeping form.  the widget no longer works.  It was fine in the free jot form account, upgraded and now it doesn't work.  I created a new form to see if the form was corrupted somehow and it still isn't working.  I tried from multiple devices, still not working.  Rebooted devices, still not working, cleared cache, still not working.





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    JotForm Support

    Answered by BJoanna on June 08, 2017 at 02:27 PM

    I have cloned your form and Take Photo widget is working on my form. I have also created new form and it is working there as well. Here is my cloned form: https://form.jotformpro.com/71586027887975 

    I have clear your form cache. Please update the widgets on your forms to see if that will resolve your issue. 

    Hope this will help. Let us know if you need further assistance.