How do I get a private key?

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    Asked on June 08, 2017 at 01:22 PM

    I've encrypted a form and now it asks for a private key file from a Wizard that pops up.  Where do you get the private key file?  

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    Answered on June 08, 2017 at 02:38 PM

    When you first enabled the Form Encryption, an encryption key was downloaded to your computer. Please look for the "jotform.key" file in your Downloads folder or any folder in your file storage.

    Windows PC



    Please check this guide for more information about Form Encryption:

    Hope that helps. Thank you.

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    Answered on June 08, 2017 at 02:52 PM

    I searched for this file and couldn't find it saved anywhere on my computer.  BTW, I selected “I will provide a public key”, not "create encryption keys for me”.  I did this because Jotforms displayed a message in red text that said I already had a “public key”.  I (wrongfully) assumed one had already been created and was accessible... I now have a couple forms that I can't access and I can't seem to get into submissions because it won't let me get past the prompt for a private key...