What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I get a private key?

    Asked by Johngeffel on June 08, 2017 at 01:22 PM

    I've encrypted a form and now it asks for a private key file from a Wizard that pops up.  Where do you get the private key file?  

  • Profile Image
    JotForm Support

    Answered by Jan on June 08, 2017 at 02:38 PM

    When you first enabled the Form Encryption, an encryption key was downloaded to your computer. Please look for the "jotform.key" file in your Downloads folder or any folder in your file storage.

    Windows PC



    Please check this guide for more information about Form Encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope that helps. Thank you.

  • Profile Image

    Answered by Johngeffel on June 08, 2017 at 02:52 PM

    I searched for this file and couldn't find it saved anywhere on my computer.  BTW, I selected “I will provide a public key”, not "create encryption keys for me”.  I did this because Jotforms displayed a message in red text that said I already had a “public key”.  I (wrongfully) assumed one had already been created and was accessible... I now have a couple forms that I can't access and I can't seem to get into submissions because it won't let me get past the prompt for a private key...