Not getting emails

Could you please provide us with more information such as the form ID or URL, and the specific issue you're having with it, so we can inspect and assist you better? Thank you in advance.

Sorry for the lack of detail, I thought I was searching the support library, not posting a question. I am trying to test email notifications on form 71577087484166. When I use the "send test email" option I get the email, but not when I actually submit a form. I've confirmed that the emails I'm using are not on the bounce list, and aren't going to spam, junk, or clutter folders.

some additional detail: I'm trying to use this form as part of a back and forth communication between supervisee and supervisor, so I'm trying to figure out a way to send different email notifications to different users, dependent on the stage the communication is at. E.g., when supervisee first submits they get a confirmation, and supervisor gets an edit link to go in and respond. Then, when supervisor submits their part, supervisee gets a PDF of the completed form, but at this stage I want to turn off or otherwise prevent the first email notification from be triggered a second time.

Thank you in advance for your assistance!

I think I figured out how to make it work - probably more complicated than needed but included some hidden buttons, defined conditions for their values, then set email recipients based on button values. Thanks!

I commend your intuition and I am glad that you have accomplished what you had in mind.

If you need anything please don't hesitate to contact us. We will be happy to help. Thank you.

Perhaps I spoke too soon! Everything works great as long I set the conditional field to a default value that trigger the email. So if a field's default value is set to "YES" and the conditions within the form don't cause it to change to "NO", then the email that is supposed to be set under a "YES" condition is sent successfully. But if the default is "NO" and the conditions flip it to "YES", the email that is supposed to be sent is not. 

Correction: I had the second step of the emails set to not send on edits, meaning the issue was not the changing values, but that the form being updated would never trigger the second emails. It is working now.