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    Not getting emails

    Asked by taddleson on June 08, 2017 at 01:39 PM
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    JotForm Support

    Answered by AIDAN on June 08, 2017 at 02:46 PM

    Could you please provide us with more information such as the form ID or URL, and the specific issue you're having with it, so we can inspect and assist you better? Thank you in advance.

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    Answered by taddleson on June 09, 2017 at 01:03 PM

    I think I figured out how to make it work - probably more complicated than needed but included some hidden buttons, defined conditions for their values, then set email recipients based on button values. Thanks!

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    JotForm Support

    Answered by AIDAN on June 09, 2017 at 02:03 PM

    I commend your intuition and I am glad that you have accomplished what you had in mind.

    If you need anything please don't hesitate to contact us. We will be happy to help. Thank you.

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    Answered by taddleson on June 09, 2017 at 03:26 PM

    Perhaps I spoke too soon! Everything works great as long I set the conditional field to a default value that trigger the email. So if a field's default value is set to "YES" and the conditions within the form don't cause it to change to "NO", then the email that is supposed to be set under a "YES" condition is sent successfully. But if the default is "NO" and the conditions flip it to "YES", the email that is supposed to be sent is not. 

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    Answered by taddleson on June 09, 2017 at 05:31 PM

    Correction: I had the second step of the emails set to not send on edits, meaning the issue was not the changing values, but that the form being updated would never trigger the second emails. It is working now.