What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get a new key. I have had to switch computers.

    Asked by JeanClean on June 08, 2017 at 05:36 PM
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    JotForm Support

    Answered by BDAVID on June 08, 2017 at 06:57 PM

    Please note that if you lost the original key, the already received data will not be decrypted.

    So, please disable the feature, and if you still want to use encrypted forms, enable it again to generate a new encryption key to decrypt the new data you will receive.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them