What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot view Encrypted Form Submission

    Asked by ventanapropertiesllc on June 08, 2017 at 06:41 PM

    I have a form that has encrypted submissions.  I cannot view the data in any form that has been submitted.  I have the original jot key that was created when the form was setup encrypted.  What am I doing wrong?

    Heath Jones

    Page URL:
    https://form.jotform.us/61355903297158

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    JotForm Support

    Answered by Mike on June 08, 2017 at 07:44 PM

    You may try opening the submissions using incognito browser mode. It will ask you to re-upload the private key file. If the submissions are still encrypted after the private key file upload, it means that a wrong private key file was uploaded.

    If you need any further assistance, please let us know.