Cannot view Encrypted Form Submission

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    Asked on June 08, 2017 at 06:41 PM

    I have a form that has encrypted submissions.  I cannot view the data in any form that has been submitted.  I have the original jot key that was created when the form was setup encrypted.  What am I doing wrong?

    Heath Jones

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    Answered on June 08, 2017 at 07:44 PM

    You may try opening the submissions using incognito browser mode. It will ask you to re-upload the private key file. If the submissions are still encrypted after the private key file upload, it means that a wrong private key file was uploaded.

    If you need any further assistance, please let us know.