What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I eliminate unnecessary character in the submitted form?

    Asked by proapc on June 08, 2017 at 08:40 PM

    When I receive the form by email, It is also forwarded to my phone via text and there are a lot of question marks at the beginning and at the end. The screen shot on top is the one that comes to my email, the bottom shot is what it looks like when it arrives as a text.

    Page URL:

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    JotForm Support

    Answered by BDAVID on June 08, 2017 at 10:04 PM

    May I know how is it that you are sending the notification to your phone via SMS? Please note that those characters may appear, because HTML is not supported in SMS.

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    JotForm Support

    Answered by candy on June 09, 2017 at 02:37 AM


    You can edit the notification email content and make it more simplified. For example, you can delete the table from the email content and use just texts as seen below:

    Please try this and tell us if the issue still persists.


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    Answered by proapc on June 09, 2017 at 10:44 AM

    That worked perfectly.