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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do I remove paypal and add another payment integration

    Asked by gallotta on June 09, 2017 at 06:23 AM

    paypal seems not to work... how do i replace it ? If I click on it to deselect it, it complaints I can't have two payment integrations :-(

    Page URL:
    https://form.jotformeu.com/71584305878366

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    JotForm Support

    Answered by liyam on June 09, 2017 at 07:43 AM

    Hello,

    To remove the existing payment integration, you just need to select the Paypal field on the form builder, once selected you will notice the buttons on the right part. Click the red Remove button. 

    Then you can add a new one from the payment fields on the left part of the form builder

    If you have questions or if you need assistance, please let us know.

    Thanks.

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    Answered by gallotta on June 09, 2017 at 08:43 AM
    Thanks.. how do I change the phone number to a UK style number ?
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    Answered by gallotta on June 09, 2017 at 08:43 AM
    Now I get this with WorldPay.. what do I need to do ??
    Secure Payment Page
    Sorry, there was a problem processing your payment:
    The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:
    The transaction cannot be processed for one or more of the following reasons:
    * The installation ID field is blank or contains invalid characters.
    * A different submission protocol is required. A more secure submission may be required.
    * The installation number is invalid.
    Server information 09/Jun/2017 11:47:39 Server ID ukdc1-pz-pay13 (a7c93ac8cae68571)

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    JotForm Support

    Answered by liyam on June 09, 2017 at 10:22 AM

    Hello gallotta,

    As the question is no longer associated to the title, I have moved your question about the UK phone number formatting to this link in order that the question would have its own thread for that specific topic: https://www.jotform.com/answers/1168555

    As for your Worldpay question, I also had to move it to its own thread since it specifically discusses matter about your Worldpay concern and no longer about removing a payment field. We'll respond to your question on this link: https://www.jotform.com/answers/1168560

    Thanks for your patience and understanding.