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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some form field data not showing in the email notification I receive after a successful submission

    Asked by Anderson_Harvey on June 09, 2017 at 08:06 AM

    Some of my form fields come out blank on the confirmation email that is sent to my email address. 

    Specifically my Xbox one form.

     

    When I get the confirmation email - question 3 and 4 are blank even though the have been completed.

     

    They are also marked as required so they cannot be left blank by mistake. 

    Page URL:
    http://prize-playr.co.za/home-page/xbox-one-and-gears-of-war-4-bundle-<br/>competition/

  • Profile Image
    JotForm Developer

    Answered by Helen on June 09, 2017 at 10:15 AM

    Hello,

    Thank you for contacting us.

    I have cloned your form in order to test on my side. When I checked your e-mails, I could see that you have an issue on your Notification1.

    Your 3rd question's unique name is wrong. Also, you have deleted the 4th question from your Notification1 e-mail. Here is a how you can make correct their:

    Please follow these steps on the above video. After that, if your issue still persists, please let us know.

    We will be waiting for your response and glad to solve your issue.

  • Profile Image

    Answered by Anderson_Harvey on June 12, 2017 at 02:51 AM

    Okay, 

     

    Thanx I will do that, but I also notice that on some of my forms the question part is missing.

     

    How do I get those back in my confirmation email?

     

    Jaco

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 12, 2017 at 03:30 AM

    Could you please tell us more, on which form you have those questions missing?

    Is it on XBOX One form still? 

    Also, if you didn't do any special configuring of the Notification email you could simply re-create it and it will automatically gather all fields.

    If you need any assistance please let us know.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 12, 2017 at 05:52 AM

    @Anderson_Harvey

    I would like to apologize but for some reason, your last reply was not posted in this thread.

    Thank you for letting us know the form you are having issues with. With regards to re-creating the email notification in your form, you can delete the existing one

    then set up another.

    Setting-Up-Email-Notifications

    I hope this helps. If you have any further questions or concerns, please feel free to contact us again anytime.

  • Profile Image

    Answered by Anderson_Harvey on June 14, 2017 at 03:43 AM
    Hi there,

    Do you mean delete the email notification or delete the form completely?

    Jaco

    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 14, 2017 at 04:16 AM

    Hello Jaco,

    No you do not have to delete form.

    Please note that when the email templates are edited, it becomes dirty. That means after editing your email alert, any changes you make in your form will not be displayed in email alerts. The best way to solve this issue is to delete the existing email alert and add a new one. A new email alert will always include all the questions of your form and that is the reason why my colleague suggested you to delete email alert.

    So to answer your question, no you do not have to delete your form but just the notification email alerts. The following guides should help you:

    Delete email alerts: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alerts:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!