- gallottaAsked on June 09, 2017 at 10:19 AM
Now I get this with WorldPay.. what do I need to do ??
Secure Payment Page
Sorry, there was a problem processing your payment:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:
The transaction cannot be processed for one or more of the following reasons:
* The installation ID field is blank or contains invalid characters.
* A different submission protocol is required. A more secure submission may be required.
* The installation number is invalid.
Server information 09/Jun/2017 11:47:39 Server ID ukdc1-pz-pay13 (a7c93ac8cae68571)
- JotForm SupportNik_CAnswered on June 09, 2017 at 12:21 PM
I assume you were working on the form Heading (ID - 71594569578376) but when I checked it it wasn't configured:
Could you please integrate your WorldPay in that form so we can check why the error is occurring?
We'll wait for your response.