Why I am getting an error with my WorldPay integration?

  • Profile Image
    gallotta
    Asked on June 09, 2017 at 10:19 AM

    Now I get this with WorldPay.. what do I need to do ??
    Secure Payment Page
    Sorry, there was a problem processing your payment:
    The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:
    The transaction cannot be processed for one or more of the following reasons:
    * The installation ID field is blank or contains invalid characters.
    * A different submission protocol is required. A more secure submission may be required.
    * The installation number is invalid.
    Server information 09/Jun/2017 11:47:39 Server ID ukdc1-pz-pay13 (a7c93ac8cae68571)

  • Profile Image
    Nik_C
    Answered on June 09, 2017 at 12:21 PM

    I assume you were working on the form Heading (ID - 71594569578376) but when I checked it it wasn't configured:

    Could you please integrate your WorldPay in that form so we can check why the error is occurring?

    We'll wait for your response.

    Thank you!