Sub-user account

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    drhorton
    Asked on June 09, 2017 at 10:21 AM
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    John_Benson
    Answered on June 09, 2017 at 12:30 PM

    To create a sub-user, please follow this guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    You can create multiple sub-user but keep in mind that there's a limit per subscription plan. Here's a screenshot for more information: 

    To view the image I've provided, please log in to your account and go to this link: https://www.jotform.com/myaccount/billing

    Upon further checking your account, I have noticed that you're on the Old subscription plan (Professional). The Professional plan can create up to 100 Sub users account. Here's a screenshot:

    If you have questions or need clarifications, please do get back to us. Thank you.

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    drhorton
    Answered on June 12, 2017 at 04:31 PM

    I have a problem with sub-users. They can't see the Favorites from the main account, or even see the stars so that they could select favorites. They don't need to duplicate the main account's Favorites, but they need to be able to set them for themselves.

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    Sven
    Answered on June 12, 2017 at 05:21 PM

    Please note that sub-users will only be able to see the forms that you share with them. So if you have 3 forms and you share one form only with your sub-users, they will only be able to see this one form and not the others. 

    Please refer to this guide for more information:

    How-to-Share-Forms-with-a-Sub-account-User

     

    Hope this helps, let us know if you need any further help.

     

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    drhorton
    Answered on June 13, 2017 at 09:45 AM

    Nope, that doesn't answer the question I had at all. Sub-users are able to see the forms I share with them, but they can't set them as favorites. I need for sub-users to be able to set favorites.

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    Sven
    Answered on June 13, 2017 at 10:45 AM

    Unfortunately, they will only be able to see them as shared, in the shared folder, as they are not the owners of the forms.