What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-user account

    Asked by drhorton on June 09, 2017 at 10:21 AM
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    JotForm Support

    Answered by John_Benson on June 09, 2017 at 12:30 PM

    To create a sub-user, please follow this guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    You can create multiple sub-user but keep in mind that there's a limit per subscription plan. Here's a screenshot for more information: 

    To view the image I've provided, please log in to your account and go to this link: https://www.jotform.com/myaccount/billing

    Upon further checking your account, I have noticed that you're on the Old subscription plan (Professional). The Professional plan can create up to 100 Sub users account. Here's a screenshot:

    If you have questions or need clarifications, please do get back to us. Thank you.

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    Answered by drhorton on June 12, 2017 at 04:31 PM

    I have a problem with sub-users. They can't see the Favorites from the main account, or even see the stars so that they could select favorites. They don't need to duplicate the main account's Favorites, but they need to be able to set them for themselves.

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    Answered by Sven on June 12, 2017 at 05:21 PM

    Please note that sub-users will only be able to see the forms that you share with them. So if you have 3 forms and you share one form only with your sub-users, they will only be able to see this one form and not the others. 

    Please refer to this guide for more information:



    Hope this helps, let us know if you need any further help.


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    Answered by drhorton on June 13, 2017 at 09:45 AM

    Nope, that doesn't answer the question I had at all. Sub-users are able to see the forms I share with them, but they can't set them as favorites. I need for sub-users to be able to set favorites.

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    Answered by Sven on June 13, 2017 at 10:45 AM

    Unfortunately, they will only be able to see them as shared, in the shared folder, as they are not the owners of the forms.