What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password Reset with Dead Email

    Asked by Ryan Frank on July 27, 2012 at 10:22 AM

    My name is Ryan Frank and I did some web development for a company called Burns Ford a few years ago and we can't seem to be able to get into our account. Unfortunately the email you have on file rfrank@freshfxdesign.com is no longer in use and I cannot access the email account. I think I may have set  myself up as an admin on this account, so how can I go about getting the password and username? Thanks for your help.

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    Answered by pinoytech on July 27, 2012 at 10:32 AM


    Can you please provide us one of your Form URL or Form ID for further assistance?

    Thank you!