The PDF Designer keeps freezing

  • Profile Image
    LinsalataRealty
    Asked on June 09, 2017 at 10:45 AM

    I cannot edit the PDF associated with new forms.  This functionality was there previously.  What happened?

     

    HELP!

  • Profile Image
    david
    Answered on June 09, 2017 at 12:56 PM

    I cloned your form to test it and was unable to reproduce the issue.  I also checked your copy of the form and the PDF editor successfully opened.  Is it still freezing on your end?  Let us know and we will take another look.  As far as I can tell though, it should be functioning at this time. 

  • Profile Image
    LinsalataRealty
    Answered on June 09, 2017 at 01:43 PM
    When I clone from say the template form, the PDF that is sent via email is
    not cloned and I have to edit it, which is annoying but not that big of a
    deal... but now when I attempt to select an element from the form to place
    in the PDF, if it doesn't freeze, it doesn't add the element properly.
    In order to get around this I added text boxes instead but I'm unable to
    underline and bold only specific text within the text box.
    Ideally, the PDF should retain it's customization during the clone
    process. Is it performing that way for you when you do a clone? I tried
    this in Chrome and Edge... should I be using IE or something?
    --
    *Mason Mitchell*
    *Database & HIT Specialist*
    7702 North Lamar Blvd. Austin, TX 78752
    Office: *512.419.9777 <5124199777>* | Cell: *512.632.5066 <5126325066>* | E:
    mason@fcnaustin.com

    We use online tools to assess whether we are doing a good job keeping
    valued customers like you happy …
    Review us on |
    Review us on | “Like”
    us on
    ...
  • Profile Image
    david
    Answered on June 09, 2017 at 02:09 PM

    PDF designer does not carry over when cloning forms.  If you are trying to add large blocks of formatted text, while viewing your submissions, there is an option to include headers and text in your submissions:

    Here is a bit more in depth guide on having your printed/PDF form look like the full contract:

    https://www.jotform.com/help/305-How-to-show-headers-or-text-for-contracts-terms-agreements-in-the-PDF-format-of-a-submission

    Rather than trying to edit the PDF output.