What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please stop charging my account

    Asked by memphismchs on June 09, 2017 at 11:02 AM

    Please stop charging my account. I have sent 3 requests for over 3 months. 

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    JotForm Support

    Answered by AIDAN on June 09, 2017 at 01:11 PM

    First of all please accept my apologies for any inconvenience.

    Regarding your previous requests, please note that I found only two in our systems, and we have addressed them ASAP after you sent them:

    1. https://www.jotform.com/answers/1152276

    2. https://www.jotform.com/answers/1152279

    We provided instructions in both of them on how to cancel your PayPal subscription because it's an action you take on your PayPal account, which we have no control over.

    Upon inspection, I found that you have managed to cancel your subscription, but still, as a gesture I proceeded with a refund request for your last payment of $19. You will be notified by email as soon as it's processed.

    I hope this helps. If you need further assistance please let us know. Thank you.