What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User Tab is Missing

    Asked by suebeyer on June 09, 2017 at 01:43 PM
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    JotForm Support

    Answered by BJoanna on June 09, 2017 at 02:57 PM

    Your account type is Sub Account. Because of that you do not have Users tab/page on My Account page. 

    To switch your account type to Free, on Upgrade page of your account click on "Downgrade" button under Starter/Free plan. 

    Hope this will help. Let us know if you need further assistance.