What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for Premium and it's not showing up on my account

    Asked by dpmarketing100 on July 27, 2012 at 12:58 PM

    Username: dpmarketing100

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    Answered by jeanettebmz on July 27, 2012 at 01:22 PM


    I have searched in our records and couldn't find a reference to this username, could you please provide me with the order reference number?


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    Answered by dpmarketing100 on July 28, 2012 at 11:47 AM
    The order number is: INT120727-5772-19876
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    Answered by gori-mathew on July 28, 2012 at 01:42 PM


    I checked and found out that this invoice (INT120727-5772-19876) is paid for account whose email address is jpalmer@diamondproducts.com. This means that your payment is not related to any account details registered in Jotform.

    To sort this issue, i need to cancel your suscription and refund. Then you can re-upgrade your account back with the right account details as registered in Jotform!.

    You are supposed to make payments to account dpmarketing100 associated with email address dpmarketing100@gmail.com as registered in jotform.

    Lets know if this is fine with you.