I paid for Premium and it's not showing up on my account

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    Asked on July 27, 2012 at 12:58 PM

    Username: dpmarketing100

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    Answered on July 27, 2012 at 01:22 PM


    I have searched in our records and couldn't find a reference to this username, could you please provide me with the order reference number?


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    Answered on July 28, 2012 at 11:47 AM
    The order number is: INT120727-5772-19876
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    Answered on July 28, 2012 at 01:42 PM


    I checked and found out that this invoice (INT120727-5772-19876) is paid for account whose email address is jpalmer@diamondproducts.com. This means that your payment is not related to any account details registered in Jotform.

    To sort this issue, i need to cancel your suscription and refund. Then you can re-upgrade your account back with the right account details as registered in Jotform!.

    You are supposed to make payments to account dpmarketing100 associated with email address dpmarketing100@gmail.com as registered in jotform.

    Lets know if this is fine with you.