- dpmarketing100Asked on July 27, 2012 at 12:58 PM
- jeanettebmzAnswered on July 27, 2012 at 01:22 PM
I have searched in our records and couldn't find a reference to this username, could you please provide me with the order reference number?
- dpmarketing100Answered on July 28, 2012 at 11:47 AMThe order number is: INT120727-5772-19876
- gori-mathewAnswered on July 28, 2012 at 01:42 PM
I checked and found out that this invoice (INT120727-5772-19876) is paid for account whose email address is email@example.com. This means that your payment is not related to any account details registered in Jotform.
To sort this issue, i need to cancel your suscription and refund. Then you can re-upgrade your account back with the right account details as registered in Jotform!.
You are supposed to make payments to account dpmarketing100 associated with email address firstname.lastname@example.org as registered in jotform.
Lets know if this is fine with you.