What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Verified & SMTP Autoresponder Email

    Asked by natalia_wecreate on June 09, 2017 at 04:44 PM

    I have followed the instructions you sent me, but it still says the Autoreply emails are from Jotform. This is not okay. Please tell me there's a way to solve this issue. Thanks!

  • Profile Image
    JotForm Support

    Answered by david on June 09, 2017 at 05:35 PM

    I checked your notification settings and it looks like you are using the verified sender email address.  This does actually still send from our services.  If you want the email to originate from your address, you would need to use SMTP sending instead of verified sender:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form