What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error message "This Form is Currently Unavailable"

    Asked by lisasandeno on June 09, 2017 at 05:37 PM

    I've created a form for our school uniform sale.  Families are able to fill out the form and click "submit item" at the bottom of the page.  After they "submit item" it takes them to the next page and says, "Thank you for submitting your item!", "Submit more items here".  Once they click on "submit more items here" the page it takes them to says "This Form Is Currently Unavailable".  

    How do I fix that so it just takes them to the next form and populates their name / email / phone number already for them when they are submitting multiple items?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 09, 2017 at 06:29 PM

    I have checked your form and I can see it does not shows the "This Form Is Currently Unavailable" message, I can see you have also changed the way how the form redirects and instead of using a link you're redirecting to the link after the submission. 

    Regarding to your question about pre-populate the form with their already submitted information, that would be possible by passing the data from the previous submitted fields to the empty fields on the new form. Here is a guide about how to pass data from one form to another, but it will also help to pass the data to the same form, instead of using a different link for your second form you could simply use the same one and pass the data over the URL. 


    Hope this helps. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 09, 2017 at 07:15 PM


    Unfortunately, your response did not reach this thread, please post your reply opening this thread on your web browser: https://www.jotform.com/answers/1169136 

    Since I received it only by email, I will quote your reply here: 

    "Answered by lisasandeno

    Hello Kevin:


    I've changed the way the form redirects because I need an immediate fix and this was the only way I could remove the "This form is Currently Unavailable" message.


    I still need an answer as to how to get this message removed.  I've read several responses on the forum and nothing seems to work.  


    Would you like me to change the form back to the "Thank you" setting so you can see the error?  The form is live and families are submitting items so it's a pain to do that.  If you can solve the problem without me doing that, I would prefer that.


    Thank you,



    I think it is not necessary to set your form back to the thank you page, you could share us the link you used previously so we can check it. 

    You could also clone the form, just like a test, and add the link on the thank you page of your cloned form. This will help us to know if the issue can be also replicated, this guide will help you cloning a form from your account: How-to-clone-an-existing-form-from-your-account

    Let us know how it goes. 


  • Profile Image

    Answered by lisasandeno on June 09, 2017 at 08:43 PM

    For prepopulating the fields I have this for my URL. At this point only the email field is being populated in the new form. Can you see why this might be?



  • Profile Image

    Answered by lisasandeno on June 09, 2017 at 08:51 PM

    Nevermind. I found my syntax error. Resolved. Thanks for the link.