What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Locked out of my account

    Asked by Cinnamon Williams  on June 10, 2017 at 04:13 PM
    Page URL:

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    JotForm Support

    Answered by aubreybourke on June 10, 2017 at 04:38 PM

    I checked you account and I see your form was disabled because it was requesting credit card info. This is not allowed because it violates our terms and conditons:


    However I visited your site and I can see its an honest mistake. So in this case here is what you must do:

    1. Log into your jotform account and remove the credit card requesting fields.

    2. Use one of our payment processors 

    You can read up on how to implement them here:



    Again I appologise for the inconvenience to you.