What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    FaceBook losing parameters in link placed in post!

    Asked by Advolink1 on June 10, 2017 at 06:41 PM

    How do I prevent FaceBook from truncating variables passed in link.  Here is link being submitted to FaceBook: 



    This link works great on web, but fails to pass referralEmail in FaceBook to appropriately send notification to correct distributor.


    Please advise.



    Page URL:

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    JotForm Support

    Answered by EltonCris on June 10, 2017 at 09:11 PM

    Hello Denise,

    Facebook truncates long text and URLs and there's nothing we can do about it. However, the actual URL is actually not truncated when you open it.

    I tried posting your URL on my FB and the URL parameters are still there and it is populating the field when visited.

    Hope this clears your question.

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    Answered by Advolink1 on June 10, 2017 at 09:51 PM

    Thank you.

    Is there a way to remove the text "Please click the link to complete this form" that is under my form name TotalCare?  See the lowest red arrow in the above image. 


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    JotForm Support

    Answered by EltonCris on June 10, 2017 at 11:09 PM

    Sorry but that's not possible if you are using the form URL. That is hard coded in the form source code. 

    You can only change it when you download your form source code and modify it. Here's how to download your form source code

    Alternatively, you can also embed the form on your website. This works better.