Autoresponder not going to AOL Accounts

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    Onondagaskiclub
    Asked on June 11, 2017 at 12:22 AM

    Autoresponder Emails are not going to AOL accounts or Verizon Accounts (managed by AOL?). Autoresponder Emails are going to G-mail and Time Warner Accounts. SPAM folders, Junk Mail etc have been checked on the AOL accounts.

    Has there been a problem with AOL? We are very concerned because this form is going live tomorrow

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    John_Benson
    Answered on June 11, 2017 at 03:53 AM

    To my understanding, the Autoresponder is working well when you're using Google Emails and Time Warner Account Emails. If yes, please use your own SMTP settings as Sender Email. To do that, please follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope that helps. If you have questions or need further assistance, please contact us again. 

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    Onondagaskiclub
    Answered on June 11, 2017 at 10:50 PM

    I implemented the smtp server for gmail and everything worked 

    Thank you