What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder not going to AOL Accounts

    Asked by Onondagaskiclub on June 11, 2017 at 12:22 AM

    Autoresponder Emails are not going to AOL accounts or Verizon Accounts (managed by AOL?). Autoresponder Emails are going to G-mail and Time Warner Accounts. SPAM folders, Junk Mail etc have been checked on the AOL accounts.

    Has there been a problem with AOL? We are very concerned because this form is going live tomorrow

    Page URL:
    https://form.jotformpro.com/71085236541958

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    JotForm Support

    Answered by John_Benson on June 11, 2017 at 03:53 AM

    To my understanding, the Autoresponder is working well when you're using Google Emails and Time Warner Account Emails. If yes, please use your own SMTP settings as Sender Email. To do that, please follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope that helps. If you have questions or need further assistance, please contact us again. 

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    Answered by Onondagaskiclub on June 11, 2017 at 10:50 PM

    I implemented the smtp server for gmail and everything worked 

    Thank you