What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bounce List

    Asked by plantt on June 11, 2017 at 07:10 AM

    I am regularly find my email address on the bounce list.

    Wondering what I can do to reduce this happening?



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    JotForm Support

    Answered by John_Benson on June 11, 2017 at 09:19 AM

    I checked the email address (sch**r@outlook.com) and it is not in our bounce list. Upon further checking your account, I can also see that emails were being sent successfully. Here's a screenshot:

    Please try checking the spam folder and if the issue persists, try using your own SMTP settings as Sender Email. To do that, please follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope that helps. Let us know if you need further assistance.