- planttAsked on June 11, 2017 at 07:10 AM
I am regularly find my email address on the bounce list.
Wondering what I can do to reduce this happening?
- JotForm SupportJohn_BensonAnswered on June 11, 2017 at 09:19 AM
I checked the email address (firstname.lastname@example.org) and it is not in our bounce list. Upon further checking your account, I can also see that emails were being sent successfully. Here's a screenshot:
Please try checking the spam folder and if the issue persists, try using your own SMTP settings as Sender Email. To do that, please follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope that helps. Let us know if you need further assistance.