Bounce List

  • Profile Image
    plantt
    Asked on June 11, 2017 at 07:10 AM

    I am regularly find my email address on the bounce list.

    Wondering what I can do to reduce this happening?

    schnzr@outlook.com

    Thanks.

  • Profile Image
    John_Benson
    Answered on June 11, 2017 at 09:19 AM

    I checked the email address (sch**r@outlook.com) and it is not in our bounce list. Upon further checking your account, I can also see that emails were being sent successfully. Here's a screenshot:

    Please try checking the spam folder and if the issue persists, try using your own SMTP settings as Sender Email. To do that, please follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope that helps. Let us know if you need further assistance.