What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forms disabled

    Asked by drew on July 27, 2012 at 09:14 PM

    I have upgraded to premium but you have disabled my forms please fix asap!! 

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    JotForm Support

    Answered by idarktech on July 27, 2012 at 10:04 PM

    Hi Drew,

    Your account was disabled due to overlimit. You've reached up to 1048 submissions. Please note that Premium account is limited up to 1000 monthly submissions.

    Since this is your first overlimit, I have re-activated your account by reducing the number of your submissions used so your account could still stand up for month until your submissions counter resets to zero (0). Please keep in mind that we can only do this once. You should probably consider Professional plan which has higher submissions limits.

    Thank you for using JotForm and apologies for this inconvenience.

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    Answered by qrtback10 on August 19, 2012 at 05:33 PM

    I have (and did again) update to professional but it is not taking! Please fix..I have submitted a new request for this month so that this doesn't happen again! This is on your end...not mine.

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    Answered by qrtback10 on August 19, 2012 at 06:31 PM

    This issue has since been resolved. Thank you.

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    JotForm Support

    Answered by idarktech on August 19, 2012 at 07:07 PM

    @grtback10

    Glad to hear it works now. Apologies for the inconveniences caused.

    Cheers!