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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    'Please wait' error message displays after submitting the form

    Asked by Bentlage on June 12, 2017 at 03:09 AM

    At the moment we have a promotion using a form called "Geaucht: 100 CornStars Tester". And again some users claim that the submit button does not work. If you click it it says "Plaease wait...", but nothing happens. We have had this problem serveral times in the past and you told me this is a result from using and "old" firefox version. But this is no solution so I beg you to fix this bug as soon as possible.

     

  • Profile Image
    JotForm Support

    Answered by Kiran on June 12, 2017 at 03:17 AM

    I have tried submitting your JotForm and was able to submit it without any issue at my end.

    Are you still experiencing any issue with your form? Could you try submitting the form on a different form or a private/incognito window to see if that works? 

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by Bentlage on June 12, 2017 at 03:44 AM
    Sorry, this is again no help for me: Some users write that it does NOT work, so there IS a problem (and I do not know how many users have problems and do not tell me…).
    Mit freundlichen Grüßen / Best regards,
    Andreas Bentlage
    Marketing / Produktmanagement
    [Barnhouse Logo für Mailsignatur]
    Barnhouse Naturprodukte GmbH
    Edisonstraße 3a
    84453 Mühldorf am Inn
    T +49 (0) 8631 36 22 32
    F +49 (0) 8631 36 22 30
    Geschäftsführung: Rosina Nagl, Bettina Rolle, Neil S. Reen
    Gerichtsstand Mühldorf/HRB 11551, DE-ÖKO-013, www.barnhouse.de
    [Mailbanner_CornStars]
    [Banner-Facebook]
    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Montag, 12. Juni 2017 09:17
    An: Bentlage, Andreas
    Betreff: Re: 'Please wait' error message displays after submitting the form
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by Kiran
    I have tried submitting your JotForm and was able to submit it without any issue at my end.
    [https://www.jotform.com/uploads/forum/Kiran/149725175612062017_124305.png]
    Are you still experiencing any issue with your form? Could you try submitting the form on a different form or a private/incognito window to see if that works?
    Please get back to us if you need any further assistance. We will be happy to help.
    View this thread on browser » Unsubscribe Thread
    1497251831
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 12, 2017 at 04:38 AM

    If you could please give us as more information about this issue we could test it more, like:

    -Is the form your clients are accessing embedded in a website, or they are accessing directly through Form URL?

    -Are they experience this issue on a specific Browser or it is random?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by Bentlage on June 12, 2017 at 07:43 AM
    The form is embedded in our webseite: http://barnhouse.de/de/home/bewerbung-zum-cornstars-tester.html
    And it seems it is a firefox problem.
    Mit freundlichen Grüßen / Best regards,
    Andreas Bentlage
    Marketing / Produktmanagement
    [Barnhouse Logo für Mailsignatur]
    Barnhouse Naturprodukte GmbH
    Edisonstraße 3a
    84453 Mühldorf am Inn
    T +49 (0) 8631 36 22 32
    F +49 (0) 8631 36 22 30
    Geschäftsführung: Rosina Nagl, Bettina Rolle, Neil S. Reen
    Gerichtsstand Mühldorf/HRB 11551, DE-ÖKO-013, www.barnhouse.de
    [Mailbanner_CornStars]
    [Banner-Facebook]
    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Montag, 12. Juni 2017 10:38
    An: Bentlage, Andreas
    Betreff: Re: 'Please wait' error message displays after submitting the form
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by Nik_C
    If you could please give us as more information about this issue we could test it more, like:
    -Is the form your clients are accessing embedded in a website, or they are accessing directly through Form URL?
    -Are they experience this issue on a specific Browser or it is random?
    We'll wait for your response.
    Thank you!
    View this thread on browser » Unsubscribe Thread
    1497256684
    ...
  • Profile Image
    JotForm Support

    Answered by candy on June 12, 2017 at 09:32 AM

    Dear Andreas,

    We're sorry for the inconvenience you have.

    I have tested your form embedded in your website on Mozilla Firefox. I couldn't see any issue with submitting the form as you can see the screenshot below:

    I have not encountered any issue with your form and website. Also, I checked the codes and I do not see any error.

    Please tell us if you encounter any issue. 

    Thanks.

  • Profile Image

    Answered by Bentlage on June 13, 2017 at 09:43 AM
    Ok, now I get claims of clients using Chrome…
    Mit freundlichen Grüßen / Best regards,
    Andreas Bentlage
    Marketing / Produktmanagement
    [Barnhouse Logo für Mailsignatur]
    Barnhouse Naturprodukte GmbH
    Edisonstraße 3a
    84453 Mühldorf am Inn
    T +49 (0) 8631 36 22 32
    F +49 (0) 8631 36 22 30
    Geschäftsführung: Rosina Nagl, Bettina Rolle, Neil S. Reen
    Gerichtsstand Mühldorf/HRB 11551, DE-ÖKO-013, www.barnhouse.de
    [Mailbanner_CornStars]
    [Banner-Facebook]
    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Montag, 12. Juni 2017 15:33
    An: Bentlage, Andreas
    Betreff: Re: 'Please wait' error message displays after submitting the form
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by candy
    Dear Andreas,
    We're sorry for the inconvenience you have.
    I have tested your form embedded in your website on Mozilla Firefox. I couldn't see any issue with submitting the form as you can see the screenshot below:
    [https://www.jotform.com/uploads/forum/candy/1497274260Screen%20Shot%202017-06-12%20at%204.28.40%20pm.png]
    I have not encountered any issue with your form and website. Also, I checked the codes and I do not see any error.
    Please tell us if you encounter any issue.
    Thanks.
    View this thread on browser » Unsubscribe Thread
    1497274378
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on June 13, 2017 at 10:39 AM

    I just run a test from Chrome but I wasn't able to replicate this issue:

    It is hard to determine what could cause this problem since it could be some specific cases in those users browsers.

    In order to help us narrow down this issue, a console report would be helpful, so when the "please wait" stuck error occurs, please open the console and take a screenshot of it (on Mac: CMD+Option+J, on Windows: CTRL+Shift+J).

    I understand that your users will hardly do it, but if you somehow communicate with them it would be very helpful.

    Also, you could try re-embedding your form by using the below iFrame code:

    <iframe id="JotFormIFrame-71343314025343" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/71343314025343" frameborder="0" style="width:100%; height:1537px; border:none;" scrolling="no"> </iframe>

    We'll wait for your response.

    Thank you!