How come I don't receive email notifications?

  • Profile Image
    Asked on July 28, 2012 at 07:44 AM

    Hi there,

    I just made a form and it works good on the website. However when I fill in the form as a test, I do receive an auto reply. But I don't receive a notification that the form as been sent.

    Also the test mail doesn't work, even though it says "e-mail has been sent to

    Can you please help me? The url for the form is:



  • Profile Image
    Answered on July 28, 2012 at 08:22 AM


    We are really sorry for this issue. I have removed your email from blocked list and you should be able to receive the notification.

    This sometimes happens when your email service provider rejects our emails at some point or when they're not available to received message from us. Reason(s) : 5.1.0 - Unknown address error 550-'"Unknown User"'

    To prevent this from happening again, configure your notification's Sender Name and address to JotForm and, respectively.

    Hope that helps and thanks for using JotForm!

  • Profile Image
    Answered on July 28, 2012 at 08:44 AM

    It seems to work now!

    Thanks for your prompt reply. I already changed the sender name to JotForm and But I guess the unblocking thing was the issue. 

    Thanks again!

  • Profile Image
    Answered on October 31, 2012 at 10:28 AM

    Hi, I receive the test email but real submissions not. How can I fix this issue? thanks

  • Profile Image
    Answered on October 31, 2012 at 10:57 AM


    Would you mind giving us your form URL/ID so we can check it?

    Initial solutions is to set your form notifications "Sender Email" to and whitelist Jotmails IP Addresses (

    We'll wait your response. Thanks