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    The Jotform is not sending to my email address at all - please help

    Asked by Rosieknott on June 12, 2017 at 10:30 AM

    Hi there,

    I hope you can help me. I have created an account and created two application forms. 1 form, when submitted, comes straight through to our Ibizaworkers@twofour.co.uk email account, and is working fine. The other is supposed to come straight through to our Ibizaholiday@twofour.co.uk email account but doesn’t appear to be working.

    When I submit a test application (https://eu.jotform.com/build/71622330416345 ) I get a confirmation to my own email address, as should be the case, but nothing comes into our Ibizaholiday account. I recall the same problem happened last year, and we had to ‘whitelist’ JotForms IP addresses and domain names from our Ibizaholiday account. We have previously added noreply@jotform.com and noreply@formresponse.com to our contact list. Our IT department have looked into it and can see that the email isn't even reaching, or sending to, our Ibizaholiday@twoufour.co.uk account at all, from Jotform?

    I have read as much as I can about this issue on your website and forums. Please can you help me? It's really important that we're able to get the Form Submissions sent to this email address as soon as possible. We are holding off upgrading the account until this is resolved, just to be safe.

    I hope this is clear!

    Thank you very much in advance.


    Rosie x

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    JotForm Support

    Answered by BDAVID on June 12, 2017 at 12:15 PM

    Your email address "Ibizaholiday@twofour.co.uk" was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It could be that a notification landed in your spam folder, please check, and if you find it there, mark it as NOT SPAM. You should start receiving notifications. If the bouncing issue continues, we would recommend you to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.