- angelictwo2002Asked on June 12, 2017 at 12:24 PM
YOU GUYS KEEP PUTTING MY EMAIL ON A BOUNCE LIST AND ITS ANNOYING!! EVERY TIME I SEND IT.. The forms aren't going out
- JotForm SupportBDAVIDAnswered on June 12, 2017 at 01:40 PM
If you already tried removing the email address from bounce list many times, and the issue continues, please try the following:
1) Whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
2) If the issue continues, you may use your own SMTP settings for the sender email address: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Let us know if you need more help.