What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the recipient email being added to bounce list?

    Asked by angelictwo2002 on June 12, 2017 at 12:24 PM

    YOU GUYS KEEP PUTTING MY EMAIL ON A BOUNCE LIST AND ITS ANNOYING!!  EVERY TIME I SEND IT.. The forms aren't going out 

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    JotForm Support

    Answered by BDAVID on June 12, 2017 at 01:40 PM

    If you already tried removing the email address from bounce list many times, and the issue continues, please try the following:

    1) Whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    2) If the issue continues, you may use your own SMTP settings for the sender email address: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.