What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If we upgrade our account, is there still a 10 email address limit on the recipients for email notifications?

    Asked by Shockwave_Medical on June 12, 2017 at 12:48 PM
    Also, if we upgrade our account, is there still a 10 email address limit on the distribution list for alerts?
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    JotForm Support

    Answered by Kevin_G on June 12, 2017 at 12:59 PM

    Here are the limits for recipient email addresses: 

    Maximum Number of Recipient addresses on an Email Notification: 30 (thirty)

    Maximum Number of Recipient addresses on an Autoresponder: 3 (three)

    The limits are the same for free and paid accounts, the different between free and paid accounts are related to submissions, views, forms limit, upload space and other limits. 

    You could check those limits on our pricing page: https://www.jotform.com/pricing 

    The emails sent from the form builder are also limited, this limit changes for free and paid accounts, here are more details: 

    MAXIMUM FORM BUILDER EMAILS per DAY (Covers the following function: “Reply”, “Forward”, “Test Emails” and “Share via Email in Publish”).

    PAID accounts : limit is 1000/day

    Free and Guest accounts  :  20 /day

    Hope this helps.