- d4rr3nAsked on June 12, 2017 at 04:25 PM
I am sending autoresponders from firstname.lastname@example.org but many are going into people's junk
Subject: Thank you for requesting further info 1/3
Subject: Brochure 2/3
Subject: Business report 3/3
What might be the problem?
- JotForm SupportjonathanAnswered on June 12, 2017 at 05:31 PM
I assume this was the form that have the issue. I checked the form but it wasn't using email@example.com as the Sender Email.
Can you please try adding first your email in the Sender's List in your account.
Follow this user guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
Once added to the Sender Email list, use it on your form as the Sender Email.
Let us know if this did not resolve the issue.