My custom sender emails were being redirected to the junk email folder

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    Asked on June 12, 2017 at 04:25 PM

    I am sending autoresponders from but many are going into people's junk

    Subject: Thank you for requesting further info 1/3

    Subject: Brochure 2/3

    Subject: Business report 3/3


    What might be the problem? 

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    Answered on June 12, 2017 at 05:31 PM

    I assume this was the form that have the issue. I checked the form but it wasn't using as the Sender Email.


    Can you please try adding first your email in the Sender's List in your account. 

    Follow this user guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Once added to the Sender Email list, use it on your form as the Sender Email.

    Let us know if this did not resolve the issue.