What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I setup an SMS notification?

    Asked by frigates on June 12, 2017 at 09:56 PM

    Hello, I am trying to do this as stated above but when I am in the form notification area I do not see an option to change "switch to text mode" ...

    Could this be why i am not receiving the email notifications when I am testing it out?

    Thank you

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 12, 2017 at 11:03 PM

    The button has been removed from the email wizard, but you could still set the email notifications to be plain text only by deleting all the content and manually entering the text, without any format, you could include each field value by using its name, this guide will help you getting the field's name: https://www.jotform.com/help/146-How-to-Find-Field-IDs-and-Names 

    Could this be why i am not receiving the email notifications when I am testing it out?

    You should receive the emails no matter if you're using a simply text email or not, I would suggest you to check if your email address is in our bounce list, this guide will help you doing it: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Also, do note that if you're using the test email button on your email wizard, you will receive the email on the address set up under your account, you will need to submit your form in order to receive it on the correct address. 

    Hope this helps. 

  • Profile Image

    Answered by frigates on June 13, 2017 at 12:06 AM

    thank you Kevin_G... this is exactly what I needed to fix the form. YOU GUYS ROCK!!