What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I currently have a form on a Wordpress site and it is not loading unless the page is refreshed. How do I correct this?

    Asked by pthepolitician on June 12, 2017 at 10:37 PM
    Page URL:

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    JotForm Support

    Answered by John_Benson on June 13, 2017 at 01:05 AM

    I was not able to see the form in the Page URL you provided. Are you referring to the "Submit Your Music" page?

    If yes, I was able to replicate the issue. The form will load when the page gets refreshed. Please try re-embedding the form using the iFrame Method. To do that, please follow this guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Let us know how it goes. If you have questions, please contact us again.


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    Answered by pthepolitician on June 13, 2017 at 07:43 AM
    Yes....thats exactly what I was referring to....if you go to that page the
    form does not show up unless you bit the refresh button
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    JotForm Support

    Answered by John_Benson on June 13, 2017 at 09:30 AM

    Please try to embed the form again but this time use the iFrame Method. Please follow this guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    If the issue persists, please let us know so we can investigate it further.