What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Remove credit card for billing

    Asked by sisters7 on June 13, 2017 at 06:29 AM


    A new group of people will be in charge of our online forms. The credit card for billing currently is my personal card. Would you please delete my card .......1213? 



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    JotForm Support

    Answered by amy on June 13, 2017 at 08:20 AM


    You can change your credit card information by clicking on the "Billing" page after you log into your Jotform account. 

    Or I would like to offer you another alternative. We can downgrade your account from the bronze yearly plan to the free plan. Also, we can make a refund for the unused time. After this process, the account can be upgraded if a new group of people wish. 

    We'll be awaiting for your response.

    Thank you.

    Kindest Regards.

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    Answered by sisters7 on June 13, 2017 at 08:40 AM

    Thank you for your quick reply.

    I don't want to downgrade or refund. The new treasurer of our group (convention planning) wants to stay with our current bronze plan. I just want to know if it is possible to remove my credit card number before the renewal date. 


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    Answered by sisters7 on June 13, 2017 at 08:46 AM

    If I change the plan to Free/Starter, can the new group still do submissions for test runs? I don't need refund.

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    JotForm Support

    Answered by Rose on June 13, 2017 at 09:57 AM

    Thank you for the additional information.

    First of all, I would like to inform you that we did not register any credit card details in our system. We use 3rd party payment integrations for the subscriptions. On the other hand, I cancelled your subscription according to be downgraded at the end of subscription period. 

    This means that, you will be in Bronze plan until the date 2017-12-29 and will be free after this date. So, you won't be charged again.

    If you need any other assistance by our end, please feel free to contact us.