Remove credit card for billing

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    sisters7
    Asked on June 13, 2017 at 06:29 AM

    Hi,

    A new group of people will be in charge of our online forms. The credit card for billing currently is my personal card. Would you please delete my card .......1213? 

    Thanks.

     

  • Profile Image
    amy
    Answered on June 13, 2017 at 08:20 AM

    Hi,

    You can change your credit card information by clicking on the "Billing" page after you log into your Jotform account. 

    Or I would like to offer you another alternative. We can downgrade your account from the bronze yearly plan to the free plan. Also, we can make a refund for the unused time. After this process, the account can be upgraded if a new group of people wish. 

    We'll be awaiting for your response.

    Thank you.

    Kindest Regards.

  • Profile Image
    sisters7
    Answered on June 13, 2017 at 08:40 AM

    Thank you for your quick reply.

    I don't want to downgrade or refund. The new treasurer of our group (convention planning) wants to stay with our current bronze plan. I just want to know if it is possible to remove my credit card number before the renewal date. 

     

  • Profile Image
    sisters7
    Answered on June 13, 2017 at 08:46 AM

    If I change the plan to Free/Starter, can the new group still do submissions for test runs? I don't need refund.

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    Rose
    Answered on June 13, 2017 at 09:57 AM

    Thank you for the additional information.

    First of all, I would like to inform you that we did not register any credit card details in our system. We use 3rd party payment integrations for the subscriptions. On the other hand, I cancelled your subscription according to be downgraded at the end of subscription period. 

    This means that, you will be in Bronze plan until the date 2017-12-29 and will be free after this date. So, you won't be charged again.

    If you need any other assistance by our end, please feel free to contact us.