What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPayl is not working, inavlid paypal account

    Asked by theglobalwatch on June 13, 2017 at 08:38 AM

    When people register for our conference form through jotform, the paypal link is not working.  We removed one of the item from the payment drop down menu.  Now it appears not to work.  I checked with paypal and all is ok from their end.  Please advise how to get this form back and working.  Is there a phone number to contact you?  This is the 2nd request and there is no evidence of you answering the first request 24 hours ago.  We do need your assistance and would greatly appreciate feedback ASAP.  


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    Answered by Sven on June 13, 2017 at 09:44 AM

    This enquiry has been answered in your previous thread. You usually get a notification email that your enquiry has been answered, if you can't find it in your inbox, please check your spam/junk folder. 

    To see the answer provided by my colleague, please see the link below:



    As for phone number, unfortunately, we don't have phone support, but you can contact us on here with all your questions and we'll always reply in a timely manner.