What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a limit on the length of the notification email?

    Asked by dwjlewis on June 13, 2017 at 08:49 AM
    I also have a problem with the "Email Content" cutting of half the fields, is there a limit on the length of the email?
  • Profile Image

    Answered by Sven on June 13, 2017 at 09:59 AM

    There shouldn't be any limits on the email length, can you please provide an example of the issue? Also, may I suggest re-setting the email notification to see if you can still reproduce the issue, if yes, please let us know so we can troubleshoot further.

  • Profile Image

    Answered by dwjlewis on June 14, 2017 at 08:18 AM

    Hi, I definitely seem to be loosing fields from the emails.

    I have deleted all email notifications and created new ones, when you scroll to the bottom you can see the last field {ifYou149} (see first image below). After submitting a test and scrolling to the bottom, it has deleted some of the fields (see second image).

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 14, 2017 at 11:15 AM

    I was able to replicate mentioned issue when I created new email Notification on my cloned form. 

    Actually there is a limit on the length of the Email Notification. Emails cannot contain more than 65.536 characters in their source code. Template that you are trying to use has 86,732 characters. Because of mentioned limitation part of your email Notification is cut off. 

    I can only suggest you to customize your email Notification and remove some fields or to split fields in two Notifications. 

    You can also attach PDF report, that will contain submitted data, inside of email Notification. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by dwjlewis on June 15, 2017 at 08:45 AM

    Thanks for the help. I have shrunk the form and then spent a long time edited the email to reduce the amount of text.

    It seemed to be working, but now I can't edit it again it just hangs. (Also tried in edge)

    https://eu.jotform.com/build/71633126040343

  • Profile Image
    JotForm Support

    Answered by liyam on June 15, 2017 at 10:44 AM

    I also notice a difficulty of the loading of the autoresponder email alert settings. With this, I would recommend to replace it with a new one instead of editing the existing one.

    Just let us know if you have additional concerns or if you need assistance.

    Thanks.