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formmmAnswered on July 28, 2012 11:46 PM
The function of Export does not work now.
The situation has been lasting for half an hour.
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idarktechAnswered on July 28, 2012 11:51 PM
Hi,
I can't seem to replicate this issue on my end. May I know the form ID or the form URL in which you are having problem with? We will check it here. We can also send you a copy of your submissions reports if you want. Just let us know.
Thanks.
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formmmAnswered on July 29, 2012 03:10 AMThanks a lot for replying.
Form URL : http://form.jotform.me/form/22077703195454
I don't actually need submissionsreports right now.They're just for test.
But it is still important to make sure if the system can work smoothly.
Thanks.
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idarktechAnswered on July 29, 2012 03:25 AM
Hi,
I just tried it right now but still failed to replicate this problem. I was able to export/download that form's submissions and my submissions without any problem. Also tried it with different browsers. You can check my screen here using Chrome:
May I ask you to please try again this time? You may also try to clear your browser's cache before exporting. You only had few submissions so it shouldn't be a problem. I can even download huge submissions.
Please update us about this. Thank you so much!
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formmmAnswered on July 30, 2012 09:51 PM
Clearing browser's cache before exporting is a good suggestion.
Then it works .Thank you!
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寄件日期 2012/7/29 (週日) 3:25 PM
主旨 Re: The function of Export does not work now.
A new response has been received:
Answered by idarktech
Hi,
I just tried it right now but still failed to replicate this problem. I was able to export/download that form's submissions and my submissions without any problem. Also tried it with different browsers. You can check my screen here using Chrome:
May I ask you to please try again this time? You may also try to clear your browser's cache before exporting. You only had few submissions so it shouldn't be a problem. I can even download huge submissions.
Please update us about this. Thank you so much!
View this thread on JotForm Support Forum Unsubscribe
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idarktechAnswered on July 30, 2012 10:27 PM
Glad to hear it works for you. Cheers!
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creditpluscreditrepairAnswered on January 24, 2013 09:31 AM
This isn't working for me. Please help!
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Welvin Support Team LeadAnswered on January 24, 2013 11:53 AM
@creditpluscreditrepair,
Are you having too many submissions on your form? You may consider exporting your submissions partially. Check this guide and navigate to Step 3: http://www.jotform.com/help/73-Partial-downloading-of-reports
Let us know if you need further help.
Thank you.