What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I reactivate my disabled forms?

    Asked by centralcc on June 13, 2017 at 09:20 AM
  • Profile Image

    Answered by mertkeskin on June 13, 2017 at 09:50 AM

    Hello centralcc,

    Your form may be unsuitable for our Terms Of Use, so your account may be suspended.

    Please look this,

    https://www.jotform.com/help/8-Terms-of-Use

     

    We will look your account and help you as soon as possible.

    Thank you.

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    JotForm Support

    Answered by John_Benson on June 13, 2017 at 10:54 AM

    @centralcc

    I checked your account and I can see that it is over the limit. Upon further checking it, you have reached the monthly submissions limit. You have now 10 Payment submissions and that's the reason why your forms are not working. This image will appear in your form:

    You can either upgrade your account to any of our paid plans or you can wait for our monthly limit reset which happens every first day of the month.

    Related guides:
    https://www.jotform.com/help/331-How-to-Upgrade-My-Account