- papagAsked on June 13, 2017 at 10:24 AM
I don't know what's happening. But a lot of our clients are complaining about using the form. Sometimes it just doesn't upload. They see a white board, where they can't see the options So, they can't fill the form and send us. We are getting daily complaints. Sometimes it doesn't work With Google Chrome, others with Internet Explorer. I want to know when will this be over, because I can't spend the day telling clients to change the browser they are using. It's unacceptable.
Thanks for the attention.
- JotForm SupportliyamAnswered on June 13, 2017 at 11:16 AM
I'm not sure if changing browsers is the answer to the problem your users are encountering. I tried loading your page a number of times but I was not able to replicate the problem. If you get to encounter this problem again, can you share with us a screenshot of how it appears?
Please let us know if the problem persists.
- csvitalAnswered on June 13, 2017 at 11:31 AM
I have inspected your page source and i noticed this
You embed the form using iframe, but the form's iframe is inside to another iframe. It is theoretically possible, but it may cause rendering problems sometimes.
I suggest you to change this structure, you can integrate the form without outer iframe.
I hope it helps