What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can not receive notifications

    Asked by lsonlinedesk on June 13, 2017 at 10:30 AM
    anyway, I tried submitting the form using different custom senders and I don't receive the notification email.

    Do you have any log so we could see if there is an error sending the email?

  • Profile Image
    JotForm Support

    Answered by candy on June 13, 2017 at 10:39 AM

    I have checked your form named "LS Online Desk" on your side. I couldn't see any error in the notification email configurations.

    I have fulfilled and submitted your form in order to test. I have seen that your recipient email address lsonlinedesk@gmail.com has received my test submission successfully as seen below:


    Please check your SPAM folder of your email address. If you see the JotForm emails there, please mark them as NOT SPAM.

    Also, you can check your activity logs in order to see if the recipient emails have received the emails or not. For further detailed information, please check the following guide: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    Thank you!

  • Profile Image

    Answered by lsonlinedesk on June 14, 2017 at 05:04 AM


    thank you very much!