- Ivan MackoAsked on June 13, 2017 at 10:39 AM
pls I seem to have some kind of a problem with jotform on my site- the form depicts normaly, you can fill it up, but I dont receive any notification! The orders are not getting to me! Who knows for how long has it been like this now :/ Anyway, I was trying to reset at least my password at jotform, but as it says that a new password or instructions email was submited- nothing really gets to my email :/ Can you help pls?
- JotForm SupportdavidAnswered on June 13, 2017 at 11:59 AM
It looks like your form is embedded using the wordpress plugin. I have occasionally seen issues submitting forms that use this plugin to embed the form.
Try replacing your current embed code with your forms iFrame code:
If that still does not work, let us know and we will take another look.
- Ivan MackoAnswered on June 13, 2017 at 03:43 PMHi there, thanks alot for fast reply! I realy appreciate it! :) Suddenly
after couple hours, the test form that I created as a sample order came to
the emails! So I dont know, might have been just some random problem?... I
will try a test sample again in the next days...
2017-06-13 17:59 GMT+02:00 JotForm :
- JotForm SupportdavidAnswered on June 13, 2017 at 05:14 PM
We did actually have an issue with our SPF record that was fixed. Emails that were waiting were queued and sent. Any new emails should be sending instantly.