What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wordpress plugin embedded form no longer sending emails

    Asked by Ivan Macko  on June 13, 2017 at 10:39 AM

    Hi there,


    pls I seem to have some kind of a problem with jotform on my site- the form depicts normaly, you can fill it up, but I dont receive any notification! The orders are not getting to me! Who knows for how long has it been like this now :/ Anyway, I was trying to reset at least my password at jotform, but as it says that a new password or instructions email was submited- nothing really gets to my email :/ Can you help pls?





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    JotForm Support

    Answered by david on June 13, 2017 at 11:59 AM

    It looks like your form is embedded using the wordpress plugin.  I have occasionally seen issues submitting forms that use this plugin to embed the form. 

    Try replacing your current embed code with your forms iFrame code:


    If that still does not work, let us know and we will take another look.

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    Answered by Ivan Macko  on June 13, 2017 at 03:43 PM
    Hi there, thanks alot for fast reply! I realy appreciate it! :) Suddenly
    after couple hours, the test form that I created as a sample order came to
    the emails! So I dont know, might have been just some random problem?... I
    will try a test sample again in the next days...
    Best regards
    2017-06-13 17:59 GMT+02:00 JotForm :
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    JotForm Support

    Answered by david on June 13, 2017 at 05:14 PM

    We did actually have an issue with our SPF record that was fixed.  Emails that were waiting were queued and sent.  Any new emails should be sending instantly.