Wordpress plugin embedded form no longer sending emails

  • Profile Image
    Ivan Macko 
    Asked on June 13, 2017 at 10:39 AM

    Hi there,

     

    pls I seem to have some kind of a problem with jotform on my site- the form depicts normaly, you can fill it up, but I dont receive any notification! The orders are not getting to me! Who knows for how long has it been like this now :/ Anyway, I was trying to reset at least my password at jotform, but as it says that a new password or instructions email was submited- nothing really gets to my email :/ Can you help pls?

     

    BR

     

    Ivan

  • Profile Image
    david
    Answered on June 13, 2017 at 11:59 AM

    It looks like your form is embedded using the wordpress plugin.  I have occasionally seen issues submitting forms that use this plugin to embed the form. 

    Try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If that still does not work, let us know and we will take another look.

  • Profile Image
    Ivan Macko 
    Answered on June 13, 2017 at 03:43 PM
    Hi there, thanks alot for fast reply! I realy appreciate it! :) Suddenly
    after couple hours, the test form that I created as a sample order came to
    the emails! So I dont know, might have been just some random problem?... I
    will try a test sample again in the next days...
    Best regards
    Ivan
    2017-06-13 17:59 GMT+02:00 JotForm :
    ...
  • Profile Image
    david
    Answered on June 13, 2017 at 05:14 PM

    We did actually have an issue with our SPF record that was fixed.  Emails that were waiting were queued and sent.  Any new emails should be sending instantly.