What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our submissions by clients are not coming to our e mail address, but to Jofforms? Why?

    Asked by ywampa on June 13, 2017 at 10:58 AM
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    JotForm Support

    Answered by aubreybourke on June 13, 2017 at 11:09 AM

    This usually happens when emails are rejected by your email provider.

    Here's a quick read about prevention:

    How to Prevent Email Bouncing Related Issues 

    And heres a permanent solution (by using your own SMTP server instead of noreply@jotform.com)

    How to Setup SMTP for a Form 

    I also checked the bounce list:

    Result:
    ywampa@comcast.net is NOT in the bounce list
    ywampa@comcast.net is NOT in the unsubscribe list