What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by bmishkin on June 13, 2017 at 11:00 AM

    Hi there.  I'm considering replacing Jotform with Wufoo.  However I'd like some additional information about the service.  Specifically uptime for the last 6 months.  In addition one of my colleagues has had trouble getting a response from support despite reaching out here and on twitter.  What is your SLA for responses to support inquiries?  The forms we'd use would be mission critical to data collection in one of our businesses.  


    We tried to embed a form in wordpress but its showed disabled.  We're concerned about the lack of response from support and what it might mean for using your product in a production ready situation given this, however the features are really awesome and better than we've seen on the market.  Please help raise our confidence in your support team and response time by addressing this.  



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    JotForm Support

    Answered by BJoanna on June 13, 2017 at 12:52 PM

    On this link you can check jotForm status: http://jotformstatus.com/ 

    Regarding the issue that your colleague had, please note that the best way to reach us is here on forum. We provide 24/7 support here on forum. You can tell your colleage to post his question again here on forum and and we will check why he/she did not received response, for question that was posted earlier. 

    Please check our Terms of Use and Privacy Policy, for detailed information about our agreement to our users.

    I have moved your other question to separate thread and we will provide you an answer there shortly.