Form created by sub-user is not showing

  • jferrara
    Asked on June 13, 2017 at 11:32 AM

    I have created a sub-user for Vossler at utk dot edu and she created a form but I cannot see it in "My Forms".

  • Jan
    Replied on June 13, 2017 at 1:28 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    Your sub-user should have created the form in the Shared folder so that you can see it in your My Forms page.

    Form created by sub user is not showing Image 1 Screenshot 20

    The sub-user may also drag the form towards the Shared folder. Please check this guide for more details: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User.

    Please provide the username or email address of the sub-user you're referring to so that we can further investigate.

    Hope that helps. Thank you.