What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended. What is going on?

    Asked by Frank DiMartino on June 13, 2017 at 11:39 AM
    My account is suspended.  There was no warning or reason.  What is going on?  I need access to my forms as soon as possible.  I'm getting complaints from clients.  Please help.
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    JotForm Support

    Answered by david on June 13, 2017 at 11:43 AM

    We do not allow for the collection of credit card details through forms and your RAP Payment Form requested such details.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I removed the form and activated your account.  Your forms should be usable once again.

     

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    Answered by Tam  on July 07, 2017 at 11:21 PM

    I just posed a similar question but I see the answer here. I wasn't aware of this rule but I am now. I have Stripe and will integrate the authorization feature. Can you please reactivate my account without deleting the form in question so that I can edit it the proper way without losing the setup/conditional formatting/url etc?

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    JotForm Support

    Answered by Kiran on July 08, 2017 at 02:17 AM

    @Tam,

    We'll address your query shortly on the other thread opened by you. Please follow the link below:

    https://www.jotform.com/answers/1194225

    Thanks!