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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How and where do I update my credit card details

    Asked by clintgriffindot on July 29, 2012 at 09:17 AM

    How and where do I update my credit card details, it says my card has expired, which is true, but I can't find a place to update it.


    Please let me know urgently

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    JotForm Support

    Answered by liyam on July 29, 2012 at 09:41 AM


    As I have checked, you're paying for your JotForm subscription using Paypal.  This means you can change your credit card details on your Paypal account.

    To edit your credit card on your PayPal account:

    1. Log into your PayPal account
    2. Place your cursor over "profile" on the top right tool bar. This opens a list of options.
    3. Scroll down and click on "add or edit credit card" from the "profile" list options.
    4. Click "Remove" next to any card you do not want used.
    5. Click the yellow "Add a card" button on the lower right to add a new card. Fill in the text boxes on the following screen, then click the yellow "Add card" button to submit the new card.

    Please let us know if you need clarification on this matter.


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    Answered by clintgriffindot on July 29, 2012 at 09:50 AM
    Thanks, and how do I reinstate my account?
    It says cancelled.
    Please advise
    Clint Griffin
    Mobile 076 381 1249
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    Think Before You Print. Please.
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    JotForm Support

    Answered by liyam on July 29, 2012 at 10:00 AM

    Hello.  Since your account has been canceled, you can either wait for your account to be downgraded, or you may re-upgrade your subscription following this link: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=clintgriffindot

    Please let us know if you need further assistance.