Not Receiving Emails

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    Asked on June 13, 2017 at 12:53 PM

    Hey guys,

    I have a Jotform on this page. I've attached the iFrame. It looks like I'm receiving the responses in my Jotform inbox but not on the emails that I have assigned to receive them on the form. Would you know why that is? Thanks for the help!

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    Answered on June 13, 2017 at 02:22 PM

    I have checked your form and I can see emails are sending without any problem, you could also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    Please, do note that we experienced an issue with our emails recently, email notifications were delayed, may be that emails were triggered, but did take some time to get them delivered; however, it was reported and already fixed by our developers. 

    Could you please test your email notifications now?

    If the issue still persists, please let us know, we  will be glad to take another look to your form and emails. 

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    Answered on June 13, 2017 at 02:45 PM

    Everything seems to be working fine now. Thanks for the response!

    ~ Daniel Villamizar