What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Receiving Emails

    Asked by designisgrowth on June 13, 2017 at 12:53 PM

    Hey guys,

    I have a Jotform on this page. I've attached the iFrame. It looks like I'm receiving the responses in my Jotform inbox but not on the emails that I have assigned to receive them on the form. Would you know why that is? Thanks for the help!

    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 13, 2017 at 02:22 PM

    I have checked your form and I can see emails are sending without any problem, you could also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    Please, do note that we experienced an issue with our emails recently, email notifications were delayed, may be that emails were triggered, but did take some time to get them delivered; however, it was reported and already fixed by our developers. 

    Could you please test your email notifications now?

    If the issue still persists, please let us know, we  will be glad to take another look to your form and emails. 

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    Answered by designisgrowth on June 13, 2017 at 02:45 PM

    Everything seems to be working fine now. Thanks for the response!

    ~ Daniel Villamizar