What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account says it is suspended, why?

    Asked by Jeff Berry  on June 13, 2017 at 02:00 PM

    Can you please unlock my account? I have already tried resetting my password and that didn't seem to work.  Thank you.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 13, 2017 at 03:58 PM

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "Pre-Sales Marketing Questionnaire" is the one that triggered the suspension since you are asking for credit card details through plain text fields, here is a screenshot of those guilty fields:

     

     

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms.

    We have to delete the fields that triggered the phishing alert, please to avoid suspension I would suggest you to use one of our payment integrations instead, there are some that will allow you to process the payments on a later date

    If you have any question, please let us know. 

  • Profile Image

    Answered by jberry15 on June 15, 2017 at 11:44 AM
    New response received
    Hello,
    Can you please remove the portion of the form that is causing the issue and
    unlock my account? I would like to log back in to adjust our payment
    options. Thank you.
    *Jeff Berry*
    IT Administrator - World Headquarters
    *Joseph Productions Inc.*
    34525 Glendale Street
    Livonia, MI 48150, United States
    +1 734 266 0500 Office
    +1 248 933 6544 Cell
    +1 734 266 9268 Fax
    jberry@jpitel.com
    www.jpitel.com
    This message and any attachments are solely for the use of intended
    recipients. They may contain confidential information to
    Joseph Productions, Inc., JPI and or JPI Telecommunications, Planet
    Networks, and Team Lumi, LLC. If you are not an intended recipient, you
    are hereby notified that you received this email in error, and that any
    review, dissemination, distribution or copying of this email and any
    attachment is strictly prohibited. If you have received this email in
    error, please contact the sender and delete the message and any attachment
    from your system. Thank you for your cooperation.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 15, 2017 at 12:58 PM

    I have already removed the fields from your form and reactivated your account. If you have any question, please let us know.