My account says it is suspended, why?

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    Jeff Berry 
    Asked on June 13, 2017 at 02:00 PM

    Can you please unlock my account? I have already tried resetting my password and that didn't seem to work.  Thank you.

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    Answered on June 13, 2017 at 03:58 PM

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "Pre-Sales Marketing Questionnaire" is the one that triggered the suspension since you are asking for credit card details through plain text fields, here is a screenshot of those guilty fields:



    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms.

    We have to delete the fields that triggered the phishing alert, please to avoid suspension I would suggest you to use one of our payment integrations instead, there are some that will allow you to process the payments on a later date

    If you have any question, please let us know. 

  • Profile Image
    Answered on June 15, 2017 at 11:44 AM
    New response received
    Can you please remove the portion of the form that is causing the issue and
    unlock my account? I would like to log back in to adjust our payment
    options. Thank you.
    *Jeff Berry*
    IT Administrator - World Headquarters
    *Joseph Productions Inc.*
    34525 Glendale Street
    Livonia, MI 48150, United States
    +1 734 266 0500 Office
    +1 248 933 6544 Cell
    +1 734 266 9268 Fax
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    Answered on June 15, 2017 at 12:58 PM

    I have already removed the fields from your form and reactivated your account. If you have any question, please let us know.