What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I get an auto suspended message when I try to log in

    Asked by Joakim Maylove  on June 13, 2017 at 02:05 PM

    Hi. I got auto loget out of my account and try to log back in but get "autosuspended"
    Whats going on?

     

  • Profile Image
    JotForm Support

    Answered by Welvin on June 13, 2017 at 03:45 PM

    One of your forms has been mistakenly flagged down as a phishing form by our system.

    We have this Phishing Detector tool which allows us to automatically suspend thousands of forms for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not yet updated to scan the current language in your forms and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    To avoid this problem, we recommend creating your form using English as the main language. Then you can translate it to your own language after, you can also make it as a default. 

    To translate your form, just please follow our steps from this guide: https://www.jotform.com/help/298-How-to-Make-your-Forms-Multilingual.

    Note that I already reactivated your account.

    Thank you for your kind understanding. 

  • Profile Image

    Answered by mayloveno on June 13, 2017 at 04:43 PM
    Hey. Thanks for fast response.
    Can you please let me know which form that triggered this? I don't want to
    use much time on this, so I can delete the form that got me suspended. I
    have to say that its a bit strange to activate a bot that mistakenly
    suspend customers that don't collect such information. My professional
    opinion is to deactivate such autoban until you have a successful working
    tool. This makes unnecessary trouble for your business and your customers.
    Best wishes
    Joakim Maylove.
    13. jun. 2017 9:45 p.m. skrev "JotForm" :
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 13, 2017 at 06:05 PM

    This form http://www.jotformeu.com/form/20667090773357. I have already whitelisted the form so nothing to worry about it. We understand your concern, but we cannot deactivate such tool. We can always activate and whitelist legitimate forms. 

  • Profile Image

    Answered by mayloveno on June 14, 2017 at 12:43 PM
    Its not possible to use the form. When pressing Send its just saying
    "behandler" (norwegian for "working")

    Regards Joakim Maylove
    2017-06-14 0:05 GMT+02:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on June 14, 2017 at 01:46 PM

    This seems to be another issue unrelated to your account autosuspension. We will be addressing it ASAP in this new thread: https://www.jotform.com/answers/1173438

    Thank you.