What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes to my form are not updating

    Asked by alamedachamber on June 13, 2017 at 02:11 PM

    Normally I see changes to the form immediately. My recent changes appear to be saved in the form when on your site but don't appear when viewing from my website

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    JotForm Support

    Answered by Jim_R on June 13, 2017 at 03:38 PM

    I gave this a quick test with a few random forms, both newly created and old ones, but the changes are taking effect immediately on page reload.

    One way to check is to load the standalone version of your form.

    Related guide: Where-to-Find-My-Form-URL

    If that looks updated but the one embedded on your website doesn't, there's a chance that you embedded the form using the Full Source code.

    Note when using the Source Codes: Every time you change (add or remove fields) from your form in the form builder, you must update the form codes on your site by re-embedding the form. This is because the source codes that are currently embedded to your page are not automatically updated. 

    The excerpt above was taken from the guide I'm linking below.

    Related guide: How-to-get-the-Full-Source-Code-of-your-Form

    In the end, we can check this better if you could share with us:

    1. The Form ID/URL

    2. And the URL/link to the page where you have the form embedded