Changes to my form are not updating

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    Asked on June 13, 2017 at 02:11 PM

    Normally I see changes to the form immediately. My recent changes appear to be saved in the form when on your site but don't appear when viewing from my website

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    Answered on June 13, 2017 at 03:38 PM

    I gave this a quick test with a few random forms, both newly created and old ones, but the changes are taking effect immediately on page reload.

    One way to check is to load the standalone version of your form.

    Related guide: Where-to-Find-My-Form-URL

    If that looks updated but the one embedded on your website doesn't, there's a chance that you embedded the form using the Full Source code.

    Note when using the Source Codes: Every time you change (add or remove fields) from your form in the form builder, you must update the form codes on your site by re-embedding the form. This is because the source codes that are currently embedded to your page are not automatically updated. 

    The excerpt above was taken from the guide I'm linking below.

    Related guide: How-to-get-the-Full-Source-Code-of-your-Form

    In the end, we can check this better if you could share with us:

    1. The Form ID/URL

    2. And the URL/link to the page where you have the form embedded