What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account suspended?

    Asked by jennifer  on June 13, 2017 at 02:39 PM

    Hi i tried logging in. Say my login is suspended. can you tell me why?

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    JotForm Support

    Answered by Kevin_G on June 13, 2017 at 04:59 PM

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "KLASE. Shipping/Payment Form" is the one that triggered the suspension since your asking for credit card information through plain text fields, here is a screenshot of the guilty fields: 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms. In order to reactivate your account I have deleted those fields from your form and I would suggest you to use one of our current payment integrations instead, you could refer to our guides in order to get help about how to process payments through your forms: https://www.jotform.com/help/chapter-7-Payment+Forms 

    If you have any question, let us know.